FAQ
Frequently Asked Questions
General
What is Policy Setu?
Policy Setu is an independent insurance guidance and policyholder-support platform. We help individuals and businesses understand insurance policies, prepare for claims and navigate claim-related challenges.
Does Policy Setu sell insurance policies?
Policy Setu's primary focus is insurance guidance, policy understanding and claim-related support. Any insurance distribution activity, if offered, will be clearly disclosed separately.
Is Policy Setu an insurance company?
No. Policy Setu is an independent insurance guidance and support platform.
Policy Review
Why should I review my insurance policy?
A policy review can help you understand coverage, exclusions, waiting periods, limits, conditions and other important provisions before you need to make a claim.
Can you review my existing policy?
Yes. You can share your policy document and relevant information for review and guidance.
Can I review my policy even if I have never made a claim?
Yes. In fact, reviewing your policy before a claim is one of the best ways to understand your coverage and identify areas requiring attention.
Claim Support
Can Policy Setu help with a rejected claim?
We can review the available policy and claim documents, help explain the rejection reason and guide you regarding possible next steps.
Can you guarantee that my rejected claim will be approved?
No. Every claim depends on the policy terms, facts, documentation, timelines and applicable rules. We do not guarantee claim approval or recovery.
Can you help with a delayed claim?
Yes. We can help you understand the available information and guide you regarding appropriate follow-up and escalation options.
Can you help with a short-settled claim?
Yes. We can help you understand the settlement, deductions and relevant policy provisions.
My claim was rejected months ago. Can you still review it?
You can contact us with the available documents. We will assess the circumstances and explain whether further review or action may be appropriate.
What documents are normally required?
Depending on the case, documents may include the insurance policy, claim form, claim correspondence, rejection letter, settlement letter, medical records, bills and receipts, hospital documents, surveyor reports and other supporting documents. Exact requirements vary by case.
Process
Do I need to visit the Policy Setu office?
Wherever possible, we aim to make the process convenient through digital document sharing, phone and online communication.
How long does a case review take?
The timeline depends on the complexity of the case and the documents provided.
What happens after I submit my details?
Our team reviews the information provided and contacts you regarding the next appropriate step.